April 2012

The customer is always right

So stop judging me if you want my business, dude.

Recently we had some really trying issues with our Internet. It all started when I realized that we weren’t password protected in all of our years—nearly seven!—with this company. I had thought it was originally issued and saved within our computer, but we didn’t have one. I called the company to get one only to be told that since we had our own router, we’d have to go through the router’s company, which sounded stupid, but we tried it.

The router company told us that not only was our perfectly good router outdated, but that they’d charge us a bunch of money just for the password. Again, stupid, so we asked the cable company if they could just give us a new router. This piece of crap, which isn’t nearly as reliable as our old router, was $50.